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Service Manager Job Listing
Brightwood Pizza & Bottle seeks a Service Manager to add to our team! The position is a salaried 40 hour a week position with a salary of $52,000/year plus a share in the tip pool. This role earns 5 days of sick leave per year, 10 days of paid vacation, commuter benefits, and other benefits including 30-40% employee discounts on dine-in and to go food and beverage, and shift meals or drinks each day.
Responsibilities primarily include:
-Leading service five nights a week Wednesday-Sunday
-Providing friendly service to all guests and setting an example for other staff
-Training staff in positive customer service practices as well as service logistics to ensure a positive service environment for everyone
-Bringing creative ideas to service to help things run smoother
-Oversee systems like cleaning schedules and side work to ensure service is set up for success
-Acting as day-of events lead for celebrations such as birthday parties and baby showers
-Aid in the training of new employees in-line with Brightwood Pizza’s service expectations
-Address customer service issues when they arise
-Aid in the review of employees at set intervals throughout the year
-Aid in the interviewing of new potential employees
-Shifts are approximately:
-Wednesday 3-10pm
-Thursday 3-10pm
-Friday 3-11pm
-Saturday 3-11pm
-Sunday 3-10pm
-An additional 3 hours a week can be completed at the employee’s discretion for admin work
Successful candidates will:
-Have at least one year’s experience in the restaurant industry
-Be available and energetic about working on the weekend
-Have strong customer service skills suited for a neighborhood restaurant with a lot of families
-Basic knowledge of wine, beer, cider and spirits
-A passion for providing a positive customer experience
-Leadership skills for leading a team of front of house service employees
For questions, email Info@ANXOdc.com